Unreliable Transit - Everybody hates it.

Two of the same bus bunched up

New research from ITS Berkeley found that inconsistent transit service was a major factor in people not using transit. From a paper presented at last week's TRB Annual Meeting by Andre Carrel, Anne Halvorsen and Joan Walker, riders' perception of transit reliability was examined. 

The most significant negative experiences that drove a reduction in transit use were delays perceived to be the fault of the transit agency, long waits at transfer points, and being prevented from boarding due to crowding. 

If you attended the meeting, you can download "Passengers' perception of behavioral adaptation to unreliability in public transportation". If you weren't able to attend TRB, we have it and the rest of the annual meeting papers available here at the library. 

(H/T NextCity and Governing.com)